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Customer Service Excellence Training

This course will investigate what good customer service is, how you define it and what you can do to deliver exceptional customer service. They are the most important thing to any business and looking after them is paramount.

This session looks at what any individual can do to provide exceptional customer service.

By the end of the session, attendees will have:

  • Enhanced self- awareness of customer service skills
  • A greater understanding of customer expectations, perceptions and needs
  • Learnt techniques and structures to consistently deliver exceptional customer services
  • Increased your confidence and communication skills
  • Started the process of considering customer service strategies to apply with your own customers

COURSE CONTENT

What is ‘World Class’ Customer Service?

  • What does world class customer service look like
  • Who is currently delivering world class service and what can we learn

 

Service Expectations

  • What do our customers expect and why?
  • What happens if we fall short of expectations?

 

Communication Skills

  • What are the skills that are necessary to deliver world class service?
  • Questioning, listening and building rapport with customers.

 

Your Behaviour With Customers

  • Understanding how your behaviour can impact on your relationship with the customer
  • Using and Demonstrating empathy with customers

WHO SHOULD ATTEND?

Anyone who interacts with an organization customers or clients.

TRAINING OUTCOMES

By the end of the session, attendees will have:

  • Enhanced self- awareness of customer service skills.
  • A greater understanding of customer expectations, perceptions and needs.
  • Learnt techniques and structures to consistently deliver exceptional customer services.
  • Increased your confidence and communication skills.
  • Started the process of considering customer service strategies to apply with your own customers.

METHODOLOGY

Modern and effective training techniques will be used by facilitators, including:

  • Presentation: PowerPoint and/ video
  • Case studies review
  • Demonstrations

Note:

  • If you would like SINOP to arrange the offsite location and package, a detailed budget can be provided.
  • Cost includes Two weeks of free advice to participants on the training area.
  • Certificate of participation.

JUSTIFICATION FOR RECOMMENDING
If your training will involve multiple teams, as in the case of the current proposal, the Bunge team will have the opportunity to take advantage of breakout spaces that allow different teams to interact with each other during breaks from the training session. The possibility of team members rushing back to their desks during breaks will be eliminated. Therefore, the offsite concept remains an opportunity to encourage inter-team networking.

REMOVE DISTRACTIONS
When training events are held at the office, interruption (especially the staff) is inevitable. Colleagues walking in with “quick” questions and which in most cases could wait till after the training. While there will be some exceptions to this, training sessions will benefit from being away from the office as it will minimize these disruptions. Offsite training is captivating and makes sure messages are effectively conveyed. That is, being at a different location from the usual working environment can eliminate distractions and provide delegates with the opportunity to fully grasp the new information.

Off-Site Package

GH¢880.00/participant

Coffee Breaks and Lunch Buffet: To be provided

Date: May 26, 2023

Duration:1 Full Day Workshop

Hotel Accommodation: N/A

Venue: Holiday Inn Accra Airport

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