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Delivering Total Quality Management (TQM)

This course is designed to provide delegates with the expertise required to perform quality assurance task and effectively deal with customer needs at the centre of corporate objectives.

Throughout the course, the concept of ‘best practice’ in Quality Management will be evaluated, with a particular emphasis being put on identifying benchmark quality standards and continuous improvement planning.

By completing this comprehensive training series delegates will be able to evaluate the skills and resources needed to implement total quality management processes, as well as to enable cost-effective achievement of world class standards.

Overall, course participants will recognise the potential benefits of an international quality certification, both as a marketing tool and a corporate image support strategy.

COURSE CONTENT

Principles of TQM

  • The TQM philosophy
  • Focusing on the needs of internal and external customers
  • Continuous improvement and Kaizen
  • Plan, Do, Check, Act
  • People, processes and systems
  • Linking to the strategy of the organisation

 

Diagnosing Quality problems

  • Understanding the problem
  • Recording & correcting defects
  • Process mapping and gap analysis
  • Failure analysis
  • Pareto analysis
  • Cause and Effect analysis
  • Getting and using customer feedback

 

Tools and techniques to improve quality

  • Quality assurance and inspection
  • Statistical process control
  • Benchmarking your processes
  • Designing better processes
  • Measuring progress
  • Developing a Quality Management System

 

Quality Management methodologies

  • Traditional TQM approaches
  • Business Process management
  • Six Sigma and DMAIC
  • The ISO 9000 family of quality standards
  • EFQM excellence model
  • Self-assessment

 

TQM Critical Success Factors

  • A Committed leadership
  • Overcoming resistance to change
  • Creating Effective cross-functional teams
  • Developing TQM skills across the organisation
  • Creating an effective TQM plan
  • Setting up a Quality project

WHO SHOULD ATTEND?

This training course is designed for:

  • Project managers looking to enhance quality within their projects
  • Operations managers seeking to embed TQM within their areas of responsibility
  • Administration managers responsible for developing and improving core business processes
  • Quality Assurance managers wishing to initiate or develop quality management within their organisation
  • Organisational development managers seeking to implement cultural change programmes
  • Senior managers looking to develop or improve their company’s customer focus

TRAINING OUTCOMES

The course will provide delegates with the expertise required to perform quality assurance task and effectively deal with customer needs at the centre of corporate objectives.

METHODOLOGY

Modern and effective training techniques will be used by facilitators, including:

  • Presentation: PowerPoint and/ video
  • Case studies review
  • Demonstrations

Note:

  • If you would like SINOP to arrange the offsite location and package, a detailed budget can be provided.
  • Cost includes Two weeks of free advice to participants on the training area.
  • Certificate of participation.

JUSTIFICATION FOR RECOMMENDING
If your training will involve multiple teams, as in the case of the current proposal, the Bunge team will have the opportunity to take advantage of breakout spaces that allow different teams to interact with each other during breaks from the training session. The possibility of team members rushing back to their desks during breaks will be eliminated. Therefore, the offsite concept remains an opportunity to encourage inter-team networking.

REMOVE DISTRACTIONS
When training events are held at the office, interruption (especially the staff) is inevitable. Colleagues walking in with “quick” questions and which in most cases could wait till after the training. While there will be some exceptions to this, training sessions will benefit from being away from the office as it will minimize these disruptions. Offsite training is captivating and makes sure messages are effectively conveyed. That is, being at a different location from the usual working environment can eliminate distractions and provide delegates with the opportunity to fully grasp the new information.

Off-Site Package

GH¢950.00/participant

Coffee Breaks and Lunch Buffet: To be provided

Date: June 2, 2023

Duration:1 Full Day Workshop

Hotel Accommodation: N/A

Venue: Holiday Inn Accra Airport

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